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Fiden Cancellation and Refund Policy

Effective date: 25 August 2026

Pink Elephant, Unipessoal Lda ("Fiden," "we," "us" or "our") operates Fiden at fiden.app (the "Service"). This Policy explains how to cancel your subscription, when you can get your money back, and how refunds are processed.

All Fiden subscriptions are purchased directly on fiden.app. We are not distributed through the Apple App Store or Google Play, so nothing here depends on their rules.

The key points

  • You can cancel at any time by writing to [email protected].
  • If you are not satisfied, you can get a full refund within 30 days of any charge, including a renewal. No conditions, and we will not ask you to justify it.
  • Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
  • Depending on where you live, you may also have a statutory right to cancel. See Section 4.

1. How to cancel

Write to [email protected] and ask us to cancel. We will confirm by email.

Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. After that, we will not charge you again.

Please cancel no less than 24 hours before your renewal date. If you write to us later than that, the renewal charge may already have gone through. If it has, our 30-day guarantee below still applies, so you will not be out of pocket.

Asking us to delete your account is not the same as cancelling your subscription. If you want both, please say so, and we will do both.

2. Our 30-day money-back guarantee

If you are not satisfied with Fiden, write to [email protected] within 30 days of a charge and we will refund it in full.

This applies to any charge, whether it is your first payment or a later renewal, and the 30 days run from the date of that charge. You do not need to give a reason, and there are no conditions attached: it does not matter how much or how little you have used the Service.

The guarantee covers the charge you are writing about. If you have been charged several times over a longer period, we will refund the charges that fall within the last 30 days.

3. How refunds are processed

Once we receive your request, we will let you know by email whether it has been approved. If it is approved, we refund to your original payment method through Stripe, our payment provider. Refunds typically take up to 14 days to reach you, depending on your bank.

We refund in the currency you were charged in. We are not responsible for any difference caused by exchange rates or fees applied by your own bank or card issuer.

4. Statutory cancellation rights and cooling-off periods

Separately from our guarantee, many countries and states give you a legal right to cancel a purchase within a short period, known as a cooling-off period. We respect these rights, and the law of your own jurisdiction always prevails over this Policy.

The examples below are illustrative only and are not exhaustive. The periods may change as the law changes, and we look at each request individually.

If you are a resident of the EEA or the UK, you have the right to cancel your subscription and request a full refund, without giving any reason, within 14 calendar days of your purchase date, unless you expressly consented to your subscription starting immediately and acknowledged that you thereby lose your right of withdrawal.

If you reside in California or Connecticut and cancel at any time before midnight of the third business day following your purchase date, we will refund your payment in full.

To exercise a right of withdrawal, tell us clearly that you wish to withdraw from your purchase, by email to [email protected] or by post to the address in Section 5. Contacting us before the period expires is enough to meet the deadline.

In practice, our 30-day guarantee in Section 2 is broader than these statutory periods, so in most cases you can simply use it.

5. Contact us

If you have any questions about cancelling or about a refund, contact us at [email protected], or by post at Pink Elephant, Unipessoal Lda (NIPC 519056582), Edifício Amoreiras Square, Rua Carlos Alberto da Mota Pinto, no. 17, second floor, 1070-313 Lisboa, Portugal.

Important statement

This Policy is an integral part of our Terms of Use and is binding on users upon acceptance of those Terms. Any translation of the English version of this Policy is provided solely for your convenience. In case of any difference between the English version and any translation, the English version prevails and is the only legally binding version.